Last Updated: April 22, 2026
Please read these Terms and Conditions ("Terms") carefully before using the ClairaCM website located at clairacm.com or the ClairaCM web application ("Service") operated by Metro City Properties, LLC, a Florida limited liability company doing business as ClairaCM ("ClairaCM," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not access the Service.
By creating an account, accessing, or using the ClairaCM platform, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to comply with all applicable laws and regulations. If you are using the Service on behalf of an organization — such as a homeowners association, condominium association, or property management company — you represent that you have authority to bind that organization to these Terms.
ClairaCM provides an AI-powered community communication and moderation platform designed for HOAs, condominium associations, and residential communities. The Service includes features such as community message boards, AI-assisted post moderation, anonymous posting, event management, voting and polls, violation reporting, document storage, and related tools ("Features"). Features are subject to change at our discretion. We will endeavor to provide reasonable notice of material changes.
To access certain features of the Service, you must create an account. You agree to provide accurate, complete, and current information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. You must notify us immediately at hello@clairacm.com if you become aware of any unauthorized access to or use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
The Service allows users to post, submit, and share content including messages, comments, documents, and other materials ("User Content"). You retain ownership of your User Content. By posting User Content, you grant ClairaCM a non-exclusive, worldwide, royalty-free license to use, store, display, and process that content solely to provide and improve the Service.
You are solely responsible for your User Content. You agree not to post content that is unlawful, harassing, defamatory, obscene, fraudulent, or that infringes the intellectual property rights of others. ClairaCM uses AI-assisted moderation to help maintain community standards, but does not guarantee that all User Content will be reviewed or that inappropriate content will be caught before it is visible to others. We reserve the right to remove any User Content at our discretion.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy. In general, we collect information you provide when registering or using the Service (such as your name, email address, and community affiliation), usage data, and technical information such as IP address and device type. We do not sell your personal data to third parties. We may share aggregated, anonymized data for the purpose of improving the Service or for research purposes.
Community administrators may have access to certain resident activity within their community on the ClairaCM platform. Residents should be aware that their community administrators — typically their HOA board or property management company — may be able to view post history and participation data within the platform, subject to the permissions configured for their community.
ClairaCM uses cookies and similar tracking technologies to operate and improve the Service. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in, and understand how you use the Service.
We use the following types of cookies:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. By continuing to use the Service, you consent to our use of cookies as described in these Terms.
The Service and its original content — including but not limited to software, design, graphics, text, logos, and the ClairaCM AI moderation system — are and remain the exclusive property of Metro City Properties, LLC d/b/a ClairaCM and its licensors. These are protected by copyright, trademark, and other applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or its underlying technology without our express written permission. The ClairaCM name and logo are trademarks of Metro City Properties, LLC d/b/a ClairaCM and may not be used without prior written consent.
You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.
Certain features of the Service are available only through a paid subscription. By subscribing, you agree to pay the applicable fees as described on our pricing page at the time of purchase. Fees are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are non-refundable except as required by law or as expressly stated in a separate written agreement.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We reserve the right to modify pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes your acceptance of the new pricing.
The Service may integrate with or contain links to third-party services, websites, or applications (such as payment processors, calendar integrations, or communication platforms). These third-party services are governed by their own terms and privacy policies. ClairaCM is not responsible for the content, practices, or availability of any third-party services, and the inclusion of a link or integration does not imply our endorsement of that service.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE SECURE, ACCURATE, COMPLETE, OR FREE FROM DEFECTS OR VIRUSES. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
ClairaCM's AI moderation is designed to assist in maintaining community communication standards, but it does not guarantee that all harmful, offensive, or policy-violating content will be identified and removed. Community administrators retain responsibility for their community environments.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, METRO CITY PROPERTIES, LLC D/B/A CLAIRACM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR COMMUNITY RELATIONSHIPS — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CLAIRACM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to defend, indemnify, and hold harmless Metro City Properties, LLC d/b/a ClairaCM and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Pinellas County, Florida. You waive any right to a jury trial or to participate in a class action lawsuit related to the Service.
We reserve the right to update or modify these Terms at any time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify registered users via email or an in-app notification. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
We may suspend or terminate your access to the Service at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimer of warranties, limitation of liability, and indemnification — shall survive termination.
If you have any questions about these Terms and Conditions, please contact us:
